Frequently Asked Questions

At SUEZ Training Academy we strive to provide our customers with the highest quality training and qualifications. This is why we have worked with external awarding organisations to develop formal, Ofqual accredited qualifications in a range of water-related subjects.

Take a look at some of the most frequently asked questions (FAQ) for the courses that we offer and are adding to this list daily. Please take a minute to check the FAQ sections as you may find the answers to any questions you may have about the training courses we deliver.

Alternatively, please feel free to contact us and we would be happy to discuss your training requirements in more detail so that we can offer a solution which benefits your organisation.

I would like to learn more about different water treatment regimens and selecting the right chemical for my system do you have any training courses that may be suitable for me?

The SUEZ Training Academy now offer a range of “breakfast awareness seminars”, which provide an awareness of regulatory requirements related to water treatment as well as safe water hygiene. Each breakfast seminar will have a Continuous Professional Development (CPD) points value awarded to it, which will be cited on your certificate of achievement.
These seminars are delivered regularly from our headquarters in Daventry or at your own site and topics include; closed circuit system awareness, legionella for statutory duty holders, basic water chemistry and water reduction strategies. However, please do contact us for more information as we are also able to deliver training on a range of other water-related subjects.

Where are the training courses held? 

All of the SUEZ Training Academy courses are held at the head office in Daventry, each month, as well as at various locations across the course. All of the training courses on offer are also available for delivery on-site.

Would it be possible for us to “hire” one of your approved trainers to deliver a course offered by the SUEZ Training Academy to our customers?

Yes. Any of the courses or seminars advertised on our website can be delivered at your premises, or on a customer’s site. Our approved trainers can deliver the training on your behalf. Please contact us at info@suezwater.co.uk for more information.

What is the HABC Level 2 Award in Legionella Awareness (RQF)?

This is a formal, nationally recognised Ofqual accredited qualification, offered as a training course by SUEZ Training Academy and awarded through the Awarding Organisation, Highfield Awarding Body for Compliance (HABC).

Why should I choose the HABC qualification over and above a City and Guilds registered course?

The HABC Level 2 Award in Legionella Awareness (RQF) qualification is accredited by Ofqual, whereas a City and Guilds bespoke qualification will not be. (Ofqual is the Qualifications and Examinations regulator for England and Northern Ireland.)

If a qualification is Ofqual accredited it means that the qualification meets Ofqual’s strict approval criteria for regulated qualifications. Learners completing an Ofqual accredited qualification can be assured that the qualification is delivered, assessed and awarded according to Ofqual’s requirements. These requirements are in place to protect learners to make sure they are treated fairly and to ensure that qualifications are awarded only to those delegates who have met the learning outcomes detailed within the qualification.

In summary an Ofqual qualification:

  • has more credibility within the sector
  • is nationally recognised
  • is underpinned by rigorous quality assurance
  • is a formal, regulated assessment of the delegate’s ability and knowledge, conducted within controlled conditions.

What is Highfield Awarding Body for Compliance (HABC)?

HABC is an Ofqual recognised Awarding Organisation, exactly the same as City and Guilds. SUEZ Training Academy are approved by HABC to offer the training and assessments to meet the requirements of several HABC qualifications, including the HABC Level 2 Award in Legionella Awareness (RQF). HABC will issue formal Ofqual accredited certificates for all candidates who successfully achieve the qualification.

How long does the Legionella Awareness course take?

The course is delivered in one day. The course comprises of one mandatory unit:

  • The Principles of Legionella Awareness
  • Plus delegates choose from one of the following two optional pathways:

  • Pathway 1: Cooling towers and evaporative condensers
  • Pathway 2: Hot and cold water systems
  • Delegates may also choose to complete both pathways, this will take the course duration up to one and a half days.

    What is a Level 2 Legionella Awareness qualification equivalent to?

    A formal Ofqual accredited level 2 qualification is equivalent to a GCSE grade A*-C, in terms of the level of difficulty.

    What do I do if I am not happy with an assessment decision?
    As a delegate on a SUEZ Training Academy course you will be required to complete a formal assessment of your knowledge and understanding relating to the course content. It is important to note that the SUEZ Training Academy allows all learners to appeal against any formal assessment decisions they perceive as unfair. If you have any concerns regarding an assessment decision please follow the following steps. A more in-depth procedure is also available from your tutor:-
    1 – In the first instance you should discuss your concerns with the Training Academy Manager on info@suezwater.co.uk. They should be able to provide you with as much information as possible about the assessment decision.
    2 – If you’re not satisfied with the response given by the Training Academy Manager please download the appeal form and return to info@suezwater.co.uk.
    3 – The SUEZ Training Academy Manager will then take forward the appeal according to the internal SUEZ Training Academy appeals procedure (available upon request).
    For further information about your right to appeal please contact info@suezwater.co.uk.

    How do I raise a concern or complaint I may have regarding the course I have attended?
    At SUEZ Training Academy we pride ourselves in listening to our customers and acting upon any feedback we receive. We strive to provide the best possible service to our customers and delegates. To this end we take any complaints very seriously. If you have any concerns regarding a course you have attended at SUEZ Training Academy please follow the steps below. A more in-depth procedure is also available from your tutor:-
    1 – If you are still on a course and have a concern or complaint then in the first instance you should discuss your concerns with the Tutor. Alternatively, if your complaint is about the tutor or you are not happy with the outcome of action taken by your tutor then please contact the Training Academy Manager at: info@suezwater.co.uk.
    2 – The SUEZ Training Academy Manager will then take forward the complaint according to the internal SUEZ Training Academy complaint procedure (available upon request).
    For further information about your right to appeal please contact info@suezwater.co.uk or download the appeal form.

    I would like my staff to be trained in understanding the risks associated with legionella bacteria and Legionnaires’ disease, do you offer a course that will meet this requirement?

    Yes, the SUEZ Training Academy offer a range of training courses, which are designed to provide the underpinning knowledge needed to control and minimise the risks associated with legionella bacteria. We would recommend that the HABC Level 2 Award in Legionella Awareness (RQF)qualification may be most suitable for your colleagues. This is delivered in a one day course and provides delegates with an understanding of how to apply relevant legislation within their day to day duties in order to minimise the risks presented by legionella bacteria. Delegates can either specialise in the risks associated with hot and cold water systems or cooling towers and evaporative condensers. Full details of all the courses on offer are available at the SUEZ Training Academy website.

    Is this qualification recognised in Scotland?

    Scotland has a different qualification regulator in comparison to England, however, it is still recognised because it meets the requirements of the European Qualifications Framework. The European Qualification Framework (EQF) has been introduced to relate all countries’ national qualification systems to a common reference framework. The RQF, along with both the Scottish Credit and Qualifications Framework (SCQF) and The National Framework of Qualifications for Ireland (NFQ IE), is part of the EQF which makes comparing qualifications across countries and frameworks easier. For further information, please visit: http://ec.europa.eu/eqf/compare_en.htm

    HABC offers a wide range of qualifications that have been accredited for delivery using the rules of the Regulated Qualifications Framework (RQF), which was developed jointly by regulators in England, Wales and Northern Ireland. All HABC qualifications that are included on the RQF can be delivered outside of England, Wales and Northern Ireland. However, HABC strongly advises that providers and learners check with regulators in the country which the qualification holder wishes to work in to confirm whether the qualification will be recognised.

    For further information on the comparison of qualifications in the UK and Ireland please visit: http://www.qaa.ac.uk/Publications/InformationAndGuidance/Documents/Quals_cross_boundaries.pdf

    Who is this course aimed at?
    This course is aimed at those staff involved in the management of building water systems, particularly those individuals who have been nominated as the Responsible Person or Nominated Deputy.

    What does it mean that this is a “Level 3” qualification?
    A formal, Ofqual accredited Level 3 qualification is equivalent to an AS or A level in terms of the level of difficulty. Further information can be found on Ofqual’s website here.

    Does this course qualify me to be a Responsible Person?
    According to the HSE’s Approved Code of Practice (ACoP) (L8) Legionnaires’ disease: the control of legionella bacteria in water systems (v. 4), “It is important for the appointed responsible person to have sufficient authority, competence and knowledge of the installation to ensure that all operational procedures are carried out effectively and in a timely manner…The appointed responsible person should have a clear understanding of their role and the overall health and safety management structure and policy in the organisation.”
    The HSE does not state that there is one particular qualification that qualifies someone to be a Responsible Person. Instead, there is an emphasis on a combination of competence, knowledge and authority. The purpose of the HABC Level 3 Award in Legionella Control for Responsible Persons qualification is to provide delegates with an understanding of their managerial responsibilities in controlling the risks associated with Legionella bacteria. This is essential to enable the responsible person to implement and manage a written control scheme, as required in the ACoP L8.

    Do I have to complete the Level 2 Award in Legionella Awareness before I complete this course?
    No, there are no pre-requisites for this course. The Level 3 Award in Legionella Control for Responsible Persons also provides an insight into the microbiology of legionella and the key requirements of legislation, as covered in the Level 2 qualification. However, the main difference between the two qualifications is that the Level 2 is aimed at operators involved in carrying out routine monitoring of water systems and focusses more on the operational checks and the Level 3 focusses more on the management responsibilities and how to manage a written control scheme.

    What do I do if I am not happy with an assessment decision?
    As a delegate on a SUEZ Training Academy course you will be required to complete a formal assessment of your knowledge and understanding relating to the course content. It is important to note that the SUEZ Training Academy allows all learners to appeal against any formal assessment decisions they perceive as unfair. If you have any concerns regarding an assessment decision please follow the following steps. A more in-depth procedure is also available from your tutor:-
    1 – In the first instance you should discuss your concerns with the Training Academy Manager on info@suezwater.co.uk. They should be able to provide you with as much information as possible about the assessment decision.
    2 – If you’re not satisfied with the response given by the Training Academy Manager please download the appeal form and return to info@suezwater.co.uk.
    3 – The SUEZ Training Academy Manager will then take forward the appeal according to the internal SUEZ Training Academy appeals procedure (available upon request).
    For further information about your right to appeal please contact info@suezwater.co.uk.

    How do I raise a concern or complaint I may have regarding the course I have attended?
    At SUEZ Training Academy we pride ourselves in listening to our customers and acting upon any feedback we receive. We strive to provide the best possible service to our customers and delegates. To this end we take any complaints very seriously. If you have any concerns regarding a course you have attended at SUEZ Training Academy please follow the following steps. A more in-depth procedure is also available from your tutor:-
    1 – If you’re still on a course and have a concern or complaint then in the first instance you should discuss your concerns with the Tutor. Alternatively, if your complaint is about the tutor or you’re not happy with the outcome of action taken by your tutor then please contact the Training Academy Manager at: info@suezwater.co.uk.
    2 – The SUEZ Training Academy Manager will then take forward the complaint according to the internal SUEZ Training Academy complaint procedure (available upon request).
    For further information about your right to appeal please contact info@suezwater.co.uk or download the appeal form.

    I would like to understand my responsibilities as a nominated “responsible person” for the control of legionella, is there a training course on offer for me?
    Yes, the SUEZ Training Academy offer a range of training courses, which are designed to provide the underpinning knowledge necessary to control and minimise the risks associated with legionella bacteria. We would recommend that the HABC Level 3 Award in Legionella Control for Responsible Persons (RQF) may be most suitable for you. This is delivered in a one day course and provides delegates with an understanding of how best to manage the risks associated with Legionella in a water system. Delegates who attend this course will be able to effectively manage a written legionella control scheme and risk assessment process. Full details of all the courses on offer are available at the SUEZ Training Academy website.

    What do you need to know as a responsible person?
    A Responsible Person is identified in HSE’s Approved Code of Practice & Guidance L8, as “…someone with day to day responsibility for controlling any identified risk from Legionella bacteria.” So, what do you need in order to fulfil this responsibility?
    1 – An understanding of legionella bacteria and Legionnaires’ Disease. In order to be able to implement measures to control the risks associated with legionella, you must first be able to identify what these risks are. What is Legionella and how does it pose a risk within your water systems? What are the methods of transmission and infection of Legionella bacteria into humans and who are susceptible to catching Legionnaires’ Disease?
    2 – In-depth knowledge of key legislation and codes of practice that can support you in the management of legionella bacteria. The Health and Safety Executive state that Legionnaires’ Disease is a controllable disease and that effective management and control of Legionella bacteria will prevent individuals from becoming infected. It is imperative, therefore, that employers and employees adhere to the Approved Code of Practice and Guidance (L8) released by the Health and Safety Executive. In order to fulfil your responsibility as a Responsible Person you will need to be able to demonstrate that you and your organisation are meeting the requirements of these documents, as a minimum, in order to avoid legal action.
    3 – An ability to implement control measures to reduce the risks associated with Legionella
    You will need to put your knowledge into practice through implementing a Legionella Control Scheme. This will include carrying out risk assessments, ensuring effective and up to date records are kept and the continual review and revision of a written control scheme.
    SUEZ Training Academy uniquely offers a one day, Ofqual accredited course which will provide Responsible Persons with the tools they need in order to meet the three essential requirements highlighted above. This course will also provide successful delegates with a formal, nationally recognised Level 3 qualification, the HABC Level 3 Award in Legionella Control for Responsible Persons (RQF).

    Who is this course aimed at?

    This course is aimed at those staff involved in the management and operation of building water systems within hospitals and healthcare environments. This includes operators and technicians as well as staff responsible for infection control.

    What does it mean that this is a “Level 2” qualification?
    A formal, Ofqual accredited Level 2 qualification is equivalent to a GCSE grace A*-C in terms of the level of difficulty. Further information can be found on Ofqual’s website here.

    Does this course cover HTM04-01 and addendum?
    Yes – within this course there is a particular focus on the monitoring requirements within this document, as well as the HSE’s Approved Code of Practice L8.

    What do I do if I am not happy with an assessment decision?
    As a delegate on a SUEZ Training Academy course you will be required to complete a formal assessment of your knowledge and understanding relating to the course content. It is important to note that the SUEZ Training Academy allows all learners to appeal against any formal assessment decisions they perceive as unfair. If you have any concerns regarding an assessment decision please follow the following steps. A more in-depth procedure is also available from your tutor:-
    1 – In the first instance you should discuss your concerns with the Training Academy Manager on info@suezwater.co.uk. They should be able to provide you with as much information as possible about the assessment decision.
    2 – If you’re not satisfied with the response given by the Training Academy Manager please download the appeal form and return to info@suezwater.co.uk.
    3 – The SUEZ Training Academy Manager will then take forward the appeal according to the internal SUEZ Training Academy appeals procedure (available upon request).
    For further information about your right to appeal please contact info@suezwater.co.uk.

    How do I raise a concern or complaint I may have regarding the course I have attended?
    At SUEZ Training Academy we pride ourselves in listening to our customers and acting upon any feedback we receive. We strive to provide the best possible service to our customers and delegates. To this end we take any complaints very seriously. If you have any concerns regarding a course you have attended at SUEZ Training Academy please follow the following steps. A more in-depth procedure is also available from your tutor:-
    1 – If you’re still on a course and have a concern or complaint then in the first instance you should discuss your concerns with the Tutor. Alternatively, if your complaint is about the tutor or you’re not happy with the outcome of action taken by your tutor then please contact the Training Academy Manager at: info@suezwater.co.uk.
    2 – The SUEZ Training Academy Manager will then take forward the complaint according to the internal SUEZ Training Academy complaint procedure (available upon request).
    For further information about your right to appeal please contact info@suezwater.co.uk or download the appeal form.

    I am responsible for the management and operation of building water systems within hospitals and healthcare environments, do you offer a training course which covers our specific requirements in relation to HTM-04 and the Addendum?
    Yes, the SUEZ Training Academy offer a range of training courses, which are designed to provide the underpinning knowledge necessary to control and minimise the risks associated with water borne bacteria, including Legionella pneumophila and Pseudomonas aeruginosa. We would recommend that the ProQual Level 2 Award in Controlling Water-borne Infections within Healthcare (RQF) qualification may be most suitable for your colleagues. This is delivered in a one day course and provides delegates with an understanding of these bacteria and how they can affect susceptible individuals is essential for successfully controlling the risks of water-borne infections within water systems.
    Delegates who attend this course will leave with an understanding of how to apply relevant legislation within their day to day duties, with a particular focus on the HSE’s Approved Code of Practice L8 and HTM04-01 and Addendum, as issued by the Department of Health. Full details of all the courses on offer are available at the SUEZ Training Academy website.